(Carnegie Mellon University) A new review examined two decades of research on how people develop trust in AI. The authors concluded that the way AI is represented, or ’embodied,’ and AI’s capabilities contribute to developing trust. They also proposed a framework that addresses the elements that shape users’ cognitive and emotional trust in AI, which can help organizations that use it.

Original source: https://www.eurekalert.org/pub_releases/2020-04/cmu-uro040320.php